After an Online Custom Order is Placed - Branding Irons Unlimited

After an Online Custom Order is Placed

After a Custom Order is Placed with an Account Manager

Once you have placed a custom order (over the telephone) you can expect the following:

  1. Your account manager enters your order and then it is checked for accuracy and processed. 
  2. Expect to receive a copy of the Sales Order via e-mail for your review and records. This will be your opportunity to make sure all details, specifications and quantities are correct. 
  3. Your credit card will be charged within 24 business hours, unless another payment method was arranged.
  4. Our Design Team takes over thereafter, to prepare a proof (layout) of your branding head(s). Usually the proof is emailed within about 2-3 business days. However, in some cases preparing the proof takes longer, as it depends on the artwork complexity. We offer up to three proofs per branding head for free (additional proofs are available at an additional cost). 
  5. Standard production orders are scheduled for shipment in approximately 10 business days from the day we receive your approval of our proof via return e-mail. See Below for when Production Begins.
  6. Our Production Team takes over. Utilizing the proof you approved of, the branding head(s) are produced per your specifications. As soon as your branding head(s) is/are complete, your branding iron(s) is/are assembled. All the products on your Sales Order are then gathered and properly wrapped for shipment.

After an Online Custom Order is Placed

  1. Your artwork will be evaluated by our Graphics Department. If we find it requires considerable preparation for computerized engraving, we will contact you to discuss. You will then have the option to submit a higher quality artwork,. The new art file will be evaluated once more to determine if we’d be able to use it “as-is” or otherwise.
    If your new submitted artwork would still require time-consuming preparation, we will let you know and quote an artwork fee for your consideration before proceeding. For your convenience, our graphics services are available. We would then need your acceptance of our quote along with your payment before we proceed with your order. Production will take place only after we receive your approval of our proof via return email.
  2. Expect to receive a copy of the Sales Order via e-mail for your review and records. This will be your opportunity to make sure all details, specifications and quantities are correct. Please go over the Sales Order to ensure all details are the same as those you included when you placed your online custom order.
  3. Your online payment is captured within 24 business hours.
  4. Our Design Team takes over thereafter, to prepare a proof (layout) of your branding head(s). Usually the proof is emailed within about 2-3 business days. However, in some cases preparing the proof takes longer, as it depends on the artwork complexity. We offer up to three proofs per branding head for free (additional proofs are available at an additional cost). Shipping date will be scheduled for 10 to 15 business days from the day we receive your approval of our proof via return e-mail. 
  5. Our Production Team takes over. Utilizing the proof you approved of, the branding head(s) are produced per your specifications. As soon as your branding head(s) is/are complete, your branding iron(s) is/are assembled. All the products on your Sales Order are then gathered and properly wrapped for shipment.
NOTE: If you need faster service, we accommodate Rush and Super-Rush Orders for expedited production. Fast Shipping options are also available. For more details please visit our Shipping Information & Production Speed Options page. Please feel free to call us at (818) 576-1101 if you need to change production speed (an expedited production fee will apply) and/or change the shipping option you selected.


When Does Production Begin?

NOTE: Production days are only business days. Weekends and US holidays are excluded. We are closed from Christmas through New Year’s Day.

If Your Proof Approval Is Received Before 4:00 pm, PST
Orders go into production the same business day when we receive your Proof Approval before 4pm, PST

If Your Proof Approval Is Received After 4:00 pm, PST
Orders go into production the following business day when we receive your Proof Approval after 4pm, PST