Branding Irons Unlimited - Customer Service

Customer Service

We Are Here To Assist You!

You are always welcome to call us at (818) 576-1101 and speak with one of our representatives.
Please feel free to contact us with any questions you have, including assistance with online orders.
We answer our phone lines between 8am and 4pm, PST, M-F. , with the exception of US Holidays.

Want to Find Out the Status of Your Online Order?
Contact us via email or call us and speak with one of our Customer Service representatives.

About Custom Orders:

Please visit the following pages:
How To Place a Custom Order and What To Expect After Your Order Is Entered

When You Need Custom Branding Heads Made Fast
We offer two expedited production services:
A Rush Order is ready in 2-3 business days.
A Super-Rush Order is ready in 1 business day.

Production starts soon after we receive your proof approval and our account managers will be glad to give you more details about our expedited production options.
The account manager who will be assisting you will include heating tool options for your consideration.

Need to Find Out the Status of Your Current Custom Order?
Please contact your account manager via phone or email.


If You Currently Have a Custom Order with Us:
Want to add anything? Need to update your contact information or change the shipping method? Call us as soon as possible and speak with your account manager. The changes will be taken care of right away and you will then receive an updated copy of the Sales Order.

Note: If your account manager is unavailable, leave a voicemail with your Sales Order number, your name and phone number. For immediate assistance dial 0 to speak with an operator.

About Test-Branding
Not sure if a branded mark would look good on your products? We can help. You are welcome to send us samples of your material(s) for our evaluation. If necessary, we will Test-Brand them free of charge. Before Sending Us Samples of Your Material(s) -- Please call or email us. After receiving and evaluating your samples, you will be contacted with our recommendations.

After Receiving Your Custom Order, If You Need Technical Support
Feel free to give us a call or email your account manager.

Need to Mark Materials That Cannot Be Branded?
Please visit our parent company, Infinity Stamps, Inc., where you will be able to request a quote for custom metal stamps, find stock stamp sets and other marking devices, presses, metal tags and related products. Please feel free to call Infinity Stamps at (818) 576-1188 between 8am and 4pm PST M-F (excluding U.S. holidays) to speak with any of our representatives.

We look forward to assisting you with all your marking needs!